2007 ANNUAL CONFERENCE

CALL FOR PAPERS

You are invited to submit a presentation proposal for the 2007 Annual Conference, October 7-10 in Palm Springs, California. The Annual Conference will highlight best practices in customer care and include an entire professional track featuring career - building sessions on networking, communications, and other skills.

Proposals will be reviewed and evaluated by SOCAP's Conference Committee. Presentations will be chosen based on appropriateness to the overall program and applicability to other SOCAP members. Every attempt will be made to select a variety of program ideas across different industries.

Submitting Presentations Proposals

All SOCAP members are encouraged to submit a presentation proposal. It’s easy! Simply complete the one-page application below and attach a brief description of the content of your proposed presentation. You are encouraged to use the following as a guide in thinking about what topics you might like to present.

Customer Care Best Practices: Improving/Supporting the consumer experience, marketing to the consumer (internal & external), call or contact center operations, tracking trends
Professional Development: Career-building strategies for customer care, networking, leadership & management, team development, business communications
Globalization: Outsourcing/insourcing, trends (current & future), challenges and opportunities, improving ROI

Presentation proposals are due by Friday, March 30, 2007. Submissions selected by SOCAP's Conference Committee will be notified no later than Monday, June 4, 2007.

1. Primary Contact:

Name:

Title:

Company/Organization:

Address:

City:

State:

Zip:

Country:

Phone:

Email:

2. Proposed Presenter (if different from person submitting proposal):

Name:

Title:

Company/Organization:

Address:

City:

State:

Zip:

Country:

Phone:

Email:

3. Title of Presentation:

4. Presentation Category ( check one):

Customer Care Best Practices
Professional Development
Globalization

5. Type of Presentation (check one):

One speaker
Willing to be a panel speaker on topic

6. I agree to let SOCAP edit my presentation proposal, as appropriate, in order to better conform to themes of the 2007 Annual Conference.

Yes
No

7. My presentation proposal does NOT include a sales pitch about my company's product or service.

Yes
No

8. Description of Presentation:
Attach a brief description (minimum of 100 words, maximum 250) of the program to be presented, including the presentation method. Please attach a power point presentation also if you have one available.

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