Confirmed Keynotes:
Keith Ferrazzi,
Leading Author, NEVER EAT ALONE
and Other Secrets to Success, One Relationship at a Time
CEO, Ferrazzi Greenlight
Keith Ferrazzi, Founder & CEO of Ferrazzi Greenlight, provides market leaders with advanced strategic consulting and training services to increase company sales and enhance personal careers. Greenlight applies experiences gleaned from the careers of its executives in the highest echelons of corporate America, as well as principles from Ferrazzi's book, NEVER EAT ALONE And Other Secrets to Success, One Relationship at a Time. Ferrazzi has been widely recognized by his peers, is a frequent contributor to CNN and CNBC and has authored numerous articles for leading business publications, including Forbes, Inc, the Wall Street Journal and the Harvard Business Review.
Robert Spector,
Leading Author and International Speaker,
Author of THE NORDSTROM WAY: The Inside Story
of America's #1 Customer Service Company
Robert Spector is the only journalist ever given total access to the inner workings of the Nordstrom culture. Best known for writing the national bestseller THE NORDSTROM WAY: The Inside Story of America's #1 Customer Service Company, Robert is also author of CATEGORY KILLERS: The Retail Revolution and Its Impact on Consumer Culture, AMAZON.COM: GET BIG FAST and ANYTIME, ANYWHERE: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers. His latest take on Nordstrom (THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE ) updates his earlier bestseller and features new interviews with top Nordstrom executives and salespeople, as well as unique customer-service training exercises.
Lenora Billings-Harris,
International Diversity Consultant, and
Author of The Diversity Advantage: A Guide to
Making Diversity Work
Lenora Billings-Harris is an international consultant, certified speaking professional (CSP) and author of The Diversity Advantage: A Guide to Making Diversity Work. With more than twenty five years of experience in the public and private sectors, Lenora has developed a unique way of presenting sensitive topics in a high-energy, thought-provoking and non-threatening way. She designs and delivers presentations and helps coordinate initiatives for Fortune 500 companies as well as professional associations and educational institutions. Lenora has presented to audiences throughout the world. She has served as adjunct professor for several universities and serves as president of the 4000 member National Speakers Association.
Pete Blackshaw,
Executive Vice President of Strategic
Services of Nielsen Online, Nielsen BuzzMetrics
Leading Expert in Consumer-Generated Media
Pete Blackshaw, whose professional background encompasses politics, interactive marketing and brand management, is Executive Vice President of Strategic Services of Nielsen Online at Cincinnati-based Nielsen BuzzMetrics, a buzz analytics firm that helps brands measure, track and quantify consumer-generated media (CGM)—a term Pete coined. A former interactive marketing leader at P&G and founder of still active consumer feedback portal PlanetFeedback.com, Pete cofounded the Word-of-Mouth Marketing Association (WOMMA). A graduate of Harvard Business School, Pete is working on a forthcoming book by Random House on brand credibility and the evolving strategic role of consumer affairs.
Here's what people are saying about SOCAP Conferences:
"Every SOCAP Symposium and/or Conference I've attended was great! The opportunity to network with both peers and vendors is invaluable. The keynote speakers are focused on presenting topics that are relevant and interesting from both a business and personal perspective. The SOCAP Team is prepared for whatever comes at them and we always end up with a great event!"