Recent Events
March 13, 2012 – Technology Summit for Customer Support Organizations
Hosted by General Motors Company at the Renaissance Center, SOCAP Great Lakes was proud to showcaseto a sold-out crowd an assortment of customer support presentations from companies throughout the region. With dynamic reviews of methods and care components by companies like SalesForce, Interactions, Alcatel and others, attendees were provided a wealth of information regarding where customer service is headed in the coming years. Included in the event were a networking session, lunch and a cocktail hour that allowed the day's events to be recapped among professionals from a variety of industries. One of the summit's major highlights came in the form of a free tour of the OnStar Command Center and a presentation from the turn-by-turn navigation specialist. Providing a significant amount of insight in how the company handles a myriad of real-world problems, and subsequent solutions, OnStar's contribution assuredly advanced the way in
For information on sponsoring events like this, please email admin@socapgl.org
January 17, 2012 – SOCAP Great Lakes Yearly Kickoff Meeting
The yearly kick-off for SOCAP Great Lakes was a major success with record attendance and a great indication for a big year in customer service discussion. Featuring Director of Consumer Services for General Mills Jeff Hagen, the event was highlighted with COPC benchmark study findings and a terrific luncheon hosted by the Detroit Athletic Club. The afternoon was capped with admission to the 2012 North American International Auto Show, a worldwide success in of itself.
December 8, 2011 – SOCAP Great Lakes Holiday Luncheon
A long standing tradition in the Great Lakes chapter is a Holiday Luncheon where we elect our new board for the coming year and pass the gavel and take time to reflect on the holiday season and give back to those less fortunate. Sue Hren passed the gavel to Jason Wolcott. We were lucky to have a representative from the United States Marine Corp Reserves join us for lunch, Corporal Ray Black. He spoke with us about his active duty in Iraq as well as his current role in the reserves with Toys for Tots. The number of kids and families they are able to provide for in the Detroit area is truly amazing and we helped by giving him our donation of toys. The Star Awards given out at the National meeting in October were presented to Chip Rohde and Ann LaBara.
October 2011 – Customer Service Week
Each year during the month of October we celebrate the business we are all so fond of…Customer Service. It is a part of everything we do and what we are all about. The Great Lakes Chapter decided to do something a little different this year playing off of the key themes of what CS week is all about: motivation, teamwork, raising awareness, walking your talk and commitment. This year we decided to give back to a community in need in Pontiac, Michigan – Grace Centers of Hope. Slowly but surely, Grace Centers of Hope is buying up old abandoned buildings, street by street and rebuilding a city. Their motto is: “ One person, one home, one street, one community, one day at a time.” Volunteers from the SOCAP GL chapter worked in teams, gave back, raised awareness, walked our talk and made a commitment to a community in need over two weekends in October. We painted, cleaned out abandoned houses and picked up debris. Our hope is to keep the motivation going of these people to continue to get off the streets, get clean, put their lives back together and work towards becoming product citizens.