Results from the 2013 SOCAP-COPC Multi-Channel Integration Benchmarking Study
Thursday, June 6 | 2:00 - 3:00pm Eastern
How does your company compare? The 2013 COPC-SOCAP Benchmarking Study offers key insights regarding Multi-Channel Integration and Voice of the Customer (VOC). Open to all SOCAP members, Cliff Moore, co-founder and chairman of COPC, will provide an executive overview of the survey findings and share current trends, in addition to six-year benchmarking data of Organizational Structure, Social Media, Customer Satisfaction, and Operational Metrics.
After this webinar, you will know:
Current trends in social customer care and customer satisfaction metrics
How organizations are using different channels to interact with customers
Which channels companies are using to engage customers
How companies are integrating transactions across channels