Upcoming Webinars

SOCAP International Webinar Series

SOCAP International's Webinar Series delivers industry-leading education right at your fingertips.  SOCAP webinars feature prominent speakers and subject matter experts on the hottest topics facing customer care today.  Get the information you need to stay abreast of emerging trends, key regulations and the newest technologies!


Previous SOCAP Webinar recordings can be found in SOCAP's Learning Portal, your one-stop location to access essential resources 

  • Managing Consumer Response in a Big Data World, Kashi GMO Case Study
  • 5 Ways to Write Great Chat to Customers Plus a Plan for Measuring Chat
  • Best Practices for Surveying Your Customers
  • and more...

 

Now Accepting Webinar Proposals - Click here to submit a proposal!

Upcoming Webinars


 

 

 

Tuesday, December 9, 2014 (1-2pm ET)

The Truly Mobile Journey

Presented by ConAgra Foods - Jeanne Jones, Jeff Shaver, Tara Clark; Action! - Tom Asher, Holly Smith

Have You Been Tasked With Taking Your Care Team Mobile?

Today’s consumers are using an ever-increasing number of devices to access the Web, search for information, make purchases and manage their lives. For the first time in U.S. history, consumers now use smartphones and tablet apps more than desktop computers to access the Internet. According to a recent study, mobile devices accounted for 55% of Internet usage in the U.S. - with the majority of traffic coming from apps and this trend is accelerating.

As customer care professionals, we need to keep pace with consumers’ mobile reality.  A reality that isn’t just about eCommerce – it’s about resolving consumer concerns when and where they need and want it. Is your company stretching your mobile view to include consumer care issues like – where to buy, digital couponing and problem resolution via mobile?

Join us for this encore presentation first presented last month at SOCAP’s Annual Conference in Colorado Springs.  We’ll dig even deeper as Jeanne Jones of ConAgra Foods and two of her colleagues - Jeff Shaver and Tara Clark - share their mobile vision for the future and how consumer affairs is implementing mobile technology to create a better journey for their consumers. Hear what they’ve learned so far, and how they intend to bridge the mobile gap by leveraging the power of mobile and the Action! App.

 

 

Register Here!

 

 

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