SOCAP International Webinar Series

SOCAP International's Webinar Series delivers industry-leading education right at your fingertips.  SOCAP webinars feature prominent speakers and subject matter experts on the hottest topics facing customer care today.  Get the information you need to stay abreast of emerging trends, key regulations and the newest technologies!

Results from the 2013 SOCAP-COPC Multi-Channel Integration Benchmarking Study
Thursday, June 6 | 2:00 - 3:00pm Eastern

How does your company compare?  The 2013 COPC-SOCAP Benchmarking Study offers key insights regarding Multi-Channel Integration and Voice of the Customer (VOC).  Open to all SOCAP members, Cliff Moore, co-founder and chairman of COPC, will provide an executive overview of the survey findings and share current trends, in addition to six-year benchmarking data of Organizational Structure, Social Media, Customer Satisfaction, and Operational Metrics.

After this webinar, you will know:

• Current trends in social customer care and customer satisfaction metrics

• How organizations are using different channels to interact with customers

• Which channels companies are using to engage customers

• How companies are integrating transactions across channels

Upcoming Webinars:

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  June 6 - Multi-Channel Integration: Results from the COPC/SOCAP Benchmarking Survey

   

• June 27 - Social Business with Amber Naslund

• July 11 - Best Practices in Claims Management
  Presented by Shelley Elkins, Guthy|Renker and David Johnson, Uniters North America
  When challenges arise, efficient claims management management saves time, money and grief. This webinar, featuring case studies from Guthy|Renker and Uniters North America, will showcase best practices on how to provide great service when your customers are seeking solutions to problems. Learn how to develop and implement quality practices mitigate costs, as well as assure compliance with claims regulation and/or industry standards.
  

• July 23 - A Wise Approach to a Social Consumer Oriented Practice