Upcoming Webinars

SOCAP International Webinar Series

SOCAP International's Webinar Series delivers industry-leading education right at your fingertips.  SOCAP webinars feature prominent speakers and subject matter experts on the hottest topics facing customer care today.  Get the information you need to stay abreast of emerging trends, key regulations and the newest technologies!


Previous SOCAP Webinar recordings can be found in SOCAP's Learning Portal, your one-stop location to access essential resources 

  • Managing Consumer Response in a Big Data World, Kashi GMO Case Study
  • 5 Ways to Write Great Chat to Customers Plus a Plan for Measuring Chat
  • Best Practices for Surveying Your Customers
  • and more...

 

Now Accepting Webinar Proposals - Click here to submit a proposal!

Upcoming Webinars


 

 

 

  • Thursday, September 18, 2014 (2-3pm ET)

Navigating Your Customer Care Through Global Expansion

Presented by Orbitz Worldwide, Inc and 24-7 Intouch

Growing markets and customer demands are calling for companies to further grow their support, a common rising trend. There’s a need to serve your global audience, but how do you effectively plan, navigate, and manage your teams to expand while maintaining transparent service standards? 

 

In this webinar, Orbitz Worldwide, Inc and 24-7 Intouch will address how to approach a global customer care strategy that caters to a global audience, along with tactics to successfully execute them. In particular, key areas to be explored include:

TRANSITIONING GROWING TEAMS

  • Determining what support channels and business functions you’re expanding
  • How to deploy your global support in phases
  • What processes are most important to replicate and monitor as you transition
  • Finding the right balance of customer care teams (channels and geography)

    MANAGING EXISTING TEAMS
     
  • How to leverage and work with multiple teams in different geographies
  • What KPI’s to manage and maintain consistency on
  • How to maintain transparent communication and culture across all teams

 

Register Here!

 

 

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