SOCAP 2012 Symposium - Participating Brands

Participating Brands:

Abercrombie & Fitch

Airgas Inc.

Aldi Group

American Honda Motor Co., Inc.

Andersen Windows, Inc.

Associated Bank

Bacardi USA, Inc.

Banner Pharmacaps

Beiersdorf, Inc.

Ben & Jerry's

Bimbo Bakeries USA

Butterball, LLC

Campbell Soup Company

Carnival Cruise Lines

Church & Dwight Co., Inc.

Coca-Cola Refreshments

Colgate Palmolive

ConAgra Foods

Consumer Reports

Coty Inc.

Crayola, LLC

Dairy Farmers of America, Inc.

Delta Airlines, Inc

DeWafelbakkers, LLC

Dremel / RotoZip Div.-Robert Bosch Tool Corp.

E&J Gallo Winery

Eli Lilly & Company

Elizabeth Arden

Estee Lauder Companies

Expedia, Inc.

Federal Citizen Information Center

General Mills, Inc.

GlaxoSmithKline Consumer Healthcare

Guthy-Renker Corporation

Harris Teeter, Inc.

Hyatt Hotels & Resorts

InterContinental Hotels Group

Jarden Consumer Solutions

Johnson & Johnson

Johnsonville Sausage, LLC

Kao Brands Company

Kellogg Company

Kimberly-Clark Corporation

King's Hawaiian Bakery

Kraft Foods, Inc.

Levi Strauss & Co.

Malt-O-Meal Company

Maple Leaf Foods

Mars Chocolate North America

Mars Petcare

McCormick & Company, Inc.

My Brands

Nissan North America

Orbitz Worldwide

Pepperidge Farm, Inc.

Perdue Farms, Inc.

Pier 1 Imports, Inc

Pinnacle Foods Group LLC

Publix Super Markets, Inc.

Roche Diagnostics

Sara Lee Corporation


The Clorox Company

The Hershey Company

Tractor Supply Compnay


TXU Energy


United Airlines

Westfield LLC

WhiteWave Foods

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2012 Symposium: Banner

2012 Symposium: Description

Join SOCAP International's global community of customer relationship experts for the 2012 Symposium in Baltimore, Maryland!

SOCAP’s 2012 Symposium, April 22-25 at the Renaissance Harborplace in Baltimore, Maryland, will be the premiere gathering of customer relationship experts from across the globe.  This year’s Symposium will offer three days of unparalleled networking and idea sharing on critical business issues facing the customer care profession.  Attendees will engage in strategic discussions on best practices in our profession, collaborate with other customer care professionals from more than 100 industry brands and gain new insights from expert speakers and presenters representing some of today’s leading companies.   

The 2012 Symposium will focus on SOCAP’s key Industry Communities in Consumer Packaged Goods (CPG), Retail, Travel & Hospitality and Healthcare.  Additionally, the Symposium will feature new Trend Sessions and Skills-Based Workshops designed to offer fresh insights into major business trends impacting customer care and provide professional development training.  The Symposium will also include an Exhibit Hall with top suppliers and service providers along with a new Exhibitor Showcase that will allow attendees to learn more about products and services to serve their needs.  Last, but certainly not least, the 2012 Symposium will offer keynote presentations from some of today’s best and brightest experts from industry, including Retail and Consumer Futurists, Douglas Stephens, Former Special Assistant and Personal Aide to President Obama, Reggie Love,  Loyalty Expert, James Kane and others.

Don’t miss your opportunity to attend SOCAP’s 2012 Symposium in Baltimore, MD and for three jam-packed days of industry-specific education, networking, collaboration, fun and more!

Key Components of Symposium:

  • Industry Sessions — CPG, Travel & Hospitality, Healthcare, Retail
  • Trend Sessions  — Experience a deeper dive on broad customer care trends impacting the profession, all tied to current or recent research.
  • Skills- Based Workshops  —  skills training to enhance professional development.   To be repeated in AM and PM
  • Exhibitor Showcase  —  Gain deeper insights into key products and services offered by SOCAP business partners. 

Important Dates and Deadlines:

  • February 10: Pre-Early Bird Deadline
  • March 23: Early-Bird Deadline
  • March 23: Hotel Cutoff Date
  • March 30: Registration Deadline
  • April 6: Substitution Deadline

2012 Symposium: Cancellation Policy

Cancellation Policy:

Refunds for cancellations must be made in writing (via email or fax) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before March 23, 2012. No refunds after March 23, 2012. Substitutions will be gladly accepted at no charge until April 6, 2012. A $150 fee will be charged on any substitutions made between April 6 and April 13, 2012. No substitutions after April 13, 2012. Registration transfers to future meetings will not be accepted.

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