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AUTO SUMMIT FAQs

Who Attends the Auto Summit?
This annual meeting is specifically designed for automotive brands and their major departments—financial services, dealer support and customer support services. ALL automotive brands are invited to participate in the Auto Summit to share and gain insights from other professionals in the field. The meeting is not open to vendors or to companies outside the automotive sector.

What is SOCAP’s Automotive Summit?
SOCAP’s Automotive Summit convenes a group of first-in-class customer care professionals from the world’s leading auto makers. Each year, SOCAP hosts an Automotive Summit to address the latest customer issues, market trends, technological resources and sales practices pertaining to Consumer Affairs within the auto world.

Who Decides on the Content Presented at the Auto Summit?
A Steering Committee that includes representatives from Chrysler, Honda, Toyota, Ford and General Motors provides the overall direction for the Summit program.

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SOCAP 2011 Automotive Summit, October 19-20 

Registration for the 2011 Automotive is officially OPEN!  Register by September 9 to Get a Discounted Rate!

—View the Summit Agenda—

Since 2005, SOCAP has partnered with key representatives from nearly every major automotive company to host an annual Automotive Summit.  This year’s Auto Summit will be held October 19-20 in conjunction with the SOCAP Annual Conference in Orlando, Florida.

The Auto Summit is specifically designed for automotive brands and their major departments—financial services, dealer support and customer support services. ALL automotive brands are invited to participate in the Summit to share and gain insights from other professionals in the industry. The meeting is not open to vendors or to companies outside the automotive sector.

The SOCAP Automotive Summit also serves as an exclusive networking opportunity for automotive brands. The Summit agenda will include roundtable discussions and group sessions facilitated by major automotive brands. Participating companies in the Summit include Ford, Toyota, Kia, Honda, General Motors, Chrysler, Nissan, Volkswagen, Jaguar Land Rover, Lexus, American Suzuki, Hyundai, and many others!

Special rates are now available to attend the SOCAP Annual Conference AND Auto Summit or just the Auto Summit.

The 2011 Automotive Summit will run from 8:30am - 5:30pm on October 19, and from 8:30am - 3:30pm on October 20.  There will be a special dinner on the evening of October 19 (6:30-8:30pm) for summit attendees only.  The dinner is included in the Summit registration fee.

 

Key topics to be addressed at the 2011 Automotive Summit include:

  • Case Management Best Practices

  • Quality Assurance and Training

  • Effective Handling of Recalls & Media Events

  • Litigation and Vehicle Buy-Backs

  • Visibility of the Contact Center with Senior Management

  • Optimizing your IT Spend

  • Workforce Management

  • Outsourcing and the Client-Vendor Relationship

  • Customer Satisfaction with Call Center Performance (including First Call Resolution)

  • and more!

 

 

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