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Imagine Yourself at the 2011 Annual Conference

Picture yourself at the 2011 Annual Conference

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2011 Annual Conference Banner

2011 Annual Conference: Testimonials

The New Face of Customer Care—
People, Processes and Technology

SOCAP’s 2011 Annual Conference addressed the changing landscape of customer care. The convergence of emerging technologies like mobile and social media, along with increased customer-driven processes within contact centers and changing business trends has dramatically impacted the ways that companies must now operate. In particular, these factors have also influenced or changed the ways that many brands must now respond to and engage with consumers.

Today’s technology-enabled world has given consumers more power than ever to dictate the terms of customer engagement. This new reality has major implications for the role of customer care and the value of this function to a company’s overall ability to engage successfully with consumers.

The 2011 Annual Conference will explore what the total customer care experience today looks like as well as the major strategies, practices and trends driving this experience.

Take a look at these short videos that higlight the benefits of attending SOCAP meetings, as told by attendees themselves!

Here's what attendees had to say about the 2011 Annual Conference:

I learned a lot by just having lunch with some fellow attendees. I can tell you it put me months ahead of where I would have been had I not attended the SOCAP event in Orlando. I also learned, from sitting with many of our exhibit hall vendors what to expect from vendor management; they taught me things from their side. I can tell you I took more from SOCAP than I gave this year.

It was a pleasure and worthwhile experience to have met and mingled with such distinguished people. The memories of SOCAP 2011 will ever remain in my mind. To each and everyone involved many thanks for making me feel welcome and for the professionalism, fun and camaraderie.

I look forward to the day when I can proudly display my blue tag instead of red and recommit myself and my organization to the principles of providing excellent services to out valued customers.

2011 Annual Conference Word Cloud

2011 Annual Conference: Cancellation Policy

Cancellation Policy:

Refunds for cancellations must be made in writing (via email or fax) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before September 16, 2011. No refunds after September 16, 2011. Substitutions will be gladly accepted at no charge until September 23, 2011. A $150 fee will be charged on any substitutions made between September 23 and October 7, 2011. No substitutions after October 7, 2011. Registration transfers to future meetings will not be accepted.

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Participating Brands

Participating Brands:

Abercrombie & Fitch

AETNA

Airgas Inc.

Alberto Culver Company

Aldo Groupe

Altria Consumer Engagement Services Inc.

American Cleaning Institute

American Honda Motor Co., Inc.

Andersen Windows, Inc.

Army National Guard

Associated Bank

Banner Pharmacaps

Bay Valley Foods

Bayer HealthCare LLC

Beiersdorf, Inc.

Ben & Jerry's

Best Buy Company, Inc.

Bigelow Tea

Blistex Inc.

Bridgestone Retail Operations, LLC

Bush Brothers & Company

Campbell Soup Company

Carnival Cruise Lines

Choice Hotels International

Chrysler Group LLC

Clear Channel Radio

Coca-Cola Refreshments

Colgate-Palmolive Company

Comerica Bank

ConAgra Foods

Consumer Reports

ConsumerAffairs.com

Cott Beverages, USA Inc.

Crayola, LLC

Darden Restaurants, Inc.

Desjardins

Domino Foods, Inc.

Dr Pepper Snapple Group, Inc.

Driscoll Strawberry Associates, Inc.

E&J Gallo Winery

Eli Lilly & Company

Ella's Kitchen Inc.

Energizer Holdings, Inc.

Estee Lauder Companies

Expedia, Inc.

Food Should Taste Good

General Mills, Inc.

General Motors Company

GlaxoSmithKline Consumer Healthcare

GM Voices, Inc.

Goodwill of Greater Washington

Guthy-Renker Corporation

Hain Celestial Group

Hawaiian Airlines

Hollister Incorporated

Hyatt Hotels & Resorts

InterContinental Hotels Group

Jaguar Land Rover North America

Jarden Consumer Solutions

Jockey International, Inc.

Johnson & Johnson

Johnsonville Sausage, LLC

JVC Americas Corporation

Kao Brands Company

Kayser-Roth

Kellogg Company

Kimberly-Clark Corporation

King's Hawaiian Bakery

Kraft Foods, Inc.

Land O'Lakes, Inc.

Liberty Mutual Group

L'Oreal

Macy's/Federated Department Stores

Malt-O-Meal Company

Maple Leaf Foods

Mars Petcare

McCormick & Company, Inc.

McDonald's Corporation

McKee Foods Corporation

Mitsubishi Electric Cool and Heating

My Brands

Nestle

Niagara Bottling, LLC

Nissan North America

Novartis Pharmaceuticals Corp.

Omaha Steaks

Orbitz Worldwide

Pepperidge Farm, Inc.

PepsiCo Inc.

Pinnacle Foods Group LLC

Post/Ralston Foods

Precision Foods, Inc.

Procter & Gamble

Publishers Clearing House

Publix Super Markets, Inc.

Reckitt Benckiser LLC

Ritz-Carlton Hotel Company, LLC.

Roche Diagnostics

SafetyCall International, PLLC

Serta Mattress Company

Seventh Generation

Spin Master Ltd

Stamps.com

Starwood Hotels and Resorts

Stonyfield Farm

Subaru of America, Inc.

Sungevity

SunRun

The Clorox Company

The Dannon Company, Inc.

The Hershey Company

Toastmasters International

Toyota

Travelzoo

TuneCore

Unilever

United Airlines

Uniters North Ameri

VistaPrint USA, Inc.

WD-40 Company

Welch's

Westfield LLC

WhiteWave Foods

Workhorse Custom Chassis

Yahoo

Yokohama Tire Corporation

2012 Webinar Series

CRM Magazine Global Module