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2011 Annual Conference: Featured Speakers

2012 Symposium: Featured Speakers

James Kane is considered one of the world’s foremost authorities on what makes someone truly loyal—to another person, to an organization, or to a cause. As a researcher and consultant who has helped some of the largest and most well-know organizations in the world build nearly unbreakable relationships with not only their clients and customers, but with members, fans, volunteers, vendors, sponsors and employees, as well, James reveals the science behind the real human emotion called loyalty, and what anyone can do to receive its benefits.

The author of two upcoming books, The Loyalty Switch and Virtually Loyal, Kane has worked with every major industry, while advising and training organizations ranging from Global 1000 giants to small, regional companies. As one of the most quoted and profiled authorities on loyalty in the traditional mainstream media, as well as niche publications, industry newsletters, and the blogosphere, Jim has been profiled and quoted in The New York Times, The Wall Street Journal, Business Week, the BBC, and numerous other global and industry publications. He is a frequent guest on CNN, CNBC and FOX Business, which credits him as being “one of the best experts in the business."
Reggie Love, 29 years old, has served as personal aide to President Obama for the last four and half years, starting in 2007 during the Obama for America campaign. Reggie was responsible for assisting with the coordination and completion of the President's daily schedule as well as planning coordinating with other offices to set up long and medium range planning. Reggie graduated from Duke University in 2004, majoring in Political Science and Public Policy; History minor. He also was captain of the Men's Basketball team and started for the Football team, which he lead in receiving for 3 seasons. He is also currently a candidate for an MBA at Wharton. Reggie moved to the District of Columbia in 2006 to work for then Senator Obama after short stints in the NFL with the Dallas Cowboys and Green Bay Packers.

Marc Speichert joined L’Oréal USA in the newly-created role of Chief Marketing Officer in April, 2010.  Reporting directly to L’Oréal USA CEO, Frédéric Rozé, Mr. Speichert is responsible for driving and enhancing innovation throughout L’Oréal USA’s four Divisions.  These Divisions include Consumer Products (mass,) Luxury Products (prestige,) Professional Products (salons,) and Active Cosmetics (dermatologist offices, medi-spas.)  In his role, Mr. Speichert is also responsible for Corporate Strategic Marketing, Media & Digital, as well as Consumer Market Intelligence. 

With over fifteen years experience in the consumer products industry, Mr. Speichert has extensive knowledge in the areas of marketing and innovation.  He began his career in marketing with an internship in L’Oréal’s Luxury Division in France in 1995, which was where he decided to make marketing his career.


Douglas Stephens, founder of Retail Prophet, is one of the world's only retail industry futurists. His research and insights have helped major organizations—such as Air Miles, Home Depot, and Disney—understand exactly how mega-trends in demographics, economics, technology and media are forever altering consumer / brand relationships and what they need to do to adapt and evolve. Too often, companies make the mistake of reacting purely to what's going on right now, instead of understanding what's going to happen. Drawing on his 20 years of experience, Stephens gives his audiences a clear view of what's on the horizon. He analyzes media trends, financial climates, demographic shifts, emerging technologies and everything in between to provide an unrivaled insight into consumer trends.

Stephens' thinking has influenced many of North America's best-known retailers and brands including Hudson's Bay Company, Loblaw, and Benjamin Moore. Prior to founding Retail Prophet, Doug spent 20 years in retail, holding senior international roles, including the leadership of one of New York City's most iconic retail chains. He is a regular contributor to CTV's App Central and his views are regularly quoted in Forbes, CNBC, Profit, and Canadian Business. He is also a Contributing Blogger to Technorati's business channel and sits on the board of the Location-Based Marketing Association.


2012 Symposium: Cancellation Policy

Cancellation Policy:

Refunds for cancellations must be made in writing (via email or fax) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before March 23, 2012. No refunds after March 23, 2012. Substitutions will be gladly accepted at no charge until April 6, 2012. A $150 fee will be charged on any substitutions made between April 6 and April 13, 2012. No substitutions after April 13, 2012. Registration transfers to future meetings will not be accepted.

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