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High-Tech High-Touch Customer Service

 Reserve your spot today for this workshop today!

Download a Free Chapter of "High-Tech High-Touch Customer Service"!

Your 2012 Annual Conference experience doesn't have to end with the social finale!  Enhance your conference experience by participating in a post-conference workshop on High-Tech, High-Touch Customer Service with Micah Solomon!

If you need to know why your old ways of doing things are falling flat – and what you need to do to turn things around – High-Tech, High-Touch Customer Service lays it out for you and provides step-by-step solutions for building sustainable, profitable customer loyalty among today’s digitally connected customers.

Whether your business exists in physical space, is exclusively e-commerce, or is a hybrid of both, you’ll find out here precisely how to serve today’s new breed of customers–in a way that brings you true loyalty and an enhanced bottom line now that the world of commerce has changed.

Cutting edge #1 bestselling author, hands-on entrepreneur, and renowned thought leader Micah Solomon explains brilliantly—and often humorously—how to engage with, sell to, and serve today’s digitally informed customers, a challenge requiring intimate knowledge of today’s technological and communications reality married to the timeless secrets of extraordinary customer service.

EARLY-BIRD SPECIAL:
The first 25 registrants receive:

  • 50% off the workshop registration fee, PLUS
  • A FREE signed copy of Micah's book, High-Tech, High-Touch Customer Service
    Seats are limited—
    reserve your spot NOW!

Who Is Micah Solomon?

Micah Solomon “is one of the very few keynote speakers who are enjoyable and informative at the same time”(says Eric Kline, Payroll Group Annual Industry Conference) and he will leave your attendees energized and brimming with new ideas, approaches, and inspiration.

Micah is a top keynote speaker, thought leader, and hands-on consultant on the customer experience, customer service, 21st-century marketing, company culture, leadership, innovation, and social (and antisocial!) media.

His expertise has been featured on NBC, ABC, CBS, and FOX television programming in the U.S., as well as in Forbes, FastCompany, Inc. Magazine, Bloomberg BusinessWeek, The Washington Post, Market Magazine in Denmark, and elsewhere.

His bestselling business books have won multiple awards and have been translated into Korean, Chinese (Mandarin), Portuguese, Japanese, and more.

Micah is a successful entrepreneur and business leader himself in a variety of fields: from building industry-leading brands in manufacturing and entertainment to investing in technology behind Apple's Siri.

Cancellation Policy

Cancellation Policy:
Refunds for cancellations must be made in writing (via email or fax) to the SOCAP National Office.  A processing fee of $250 will be charged on refunds received on or before September 14, 2012. No refunds after September 14, 2012.  Substitutions will be gladly accepted at no charge until September 28, 2012.  A $150 fee will be charged on any substitutions made between September 28 and October 5, 2012.  No substitutions after October 5, 2012.  Registration transfers to future meetings will not be accepted.

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