Spa Event at the Ritz-Carlton Grande Lakes
(Sunday, October 16—8:00am, separate registration required)

Start your conference with a relaxing spa treatment with fellow conference attendees at the Spa at the Ritz-Carlton Orlando, Grande Lakes!  Conference attendees who register for this bonus session will enjoy the Classic Citrus Indulgence Manicure and Pedicure, an intensive aromatherapy that combines the benefits of tangerine, grapefruit and mandarin essential oils to neutralize free radicals and renew and recondition your skin.  Your hands and feet will be left smooth and supple, your body and mind relaxed.

Call Center Tour with Darden Restaurants
(Wednesday, October 19—9:00am - 12:00pm, separate registration required)

Join your fellow customer relationship experts for an exclusive, behind-the-scenes look at call center operations for the world's largest full-service restaurant company, Darden Restaurants.  You'll start your day with a continental breakfast at the conference hotel.  From there, you'll travel to the Darden Restaurants call center located nearby where you'll get a rare look at the operations and management of the center.

It's All About Leadership: A Special Workshop Hosted by the Ritz-Carlton Leadership Center
(Wednesday, October 19—9:00am - 12:00pm; separate registration required)

This program is designed for leaders wishing to improve their leadership skills. All employees wish to be led by an authentic leader, someone who is dynamic, transparent, competent and fair. This workshop will focus on 12 Ritz-Carlton principles designed to inspire leaders in order to further engage and inspire their employees who in turn will further engage your customers.

Learning Objectives:

• 12 Ritz-Carlton Key Leadership Principles
• Leadership Self Assessment
• Life’s Board of Directors