SOCAP’s Retail & Consumer Goods Industry Community is home to customer care professionals from a variety of fields including clothing and department stores, tool and appliance manufacturers, media and technology providers, mail order and e-tail companies and many more. This Industry Community focuses specifically on the issues and trends affecting the Retail & Consumer Goods sector.

Retail & Consumer Goods Discussion Board

“My SOCAP membership has lead to my development as an executive and my being promoted in the company I currently work for... SOCAP membership is instant access to a vast resource pool of customer care experience. The conversations and relationships that are developed and maintained at SOCAP don’t happen anywhere else. I can literally pick up the phone or send an email to another member and get instant feedback. Conversely, I have been on the receiving end of a number of calls for assistance or direction relative to my customer care experiences in retail and my fellow SOCAP’rs always get high priority because of that relationship"

–  Iasha Rivers
Director, Consumer Affairs
Macy’s/Federated Department Stores

“When I have a specific issue that I want to improve, I reach out to peers for their advice… [SOCAP provides] access to a strong network and relevant/timely information.”

–  Jason Rosser
Manager, Customer Services
Abercrombie & Fitch

"Being able to say you're a member of SOCAP just opens so many doors.  We did, for instance a huge benchmarking project years ago that was phenomenal because we had access to 10 companies that were SOCAP members that normally wouldn't have even talked to us... and we're still drawing from that data we collected."

 
–  Tom Asher 
Director, Costomer Care
SunRun

Iasha Rivers
Director, Consumer Affairs
(Macy’s/Federated Department Stores)

Jason Rosser
Manager, Customer Services
(Abercrombie & Fitch)

Cheryl Holtzen
Director, Inbound Sales and Consumer Experience 
(Omaha Steaks)

Mike Neeson
Sr. Contact Services Manager
(Andersen Windows)