Connect with SOCAP

Connect With SOCAP
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SOCAP’s Retail & Consumer Goods Industry Community is home to customer care professionals from a variety of fields including clothing and department stores, tool and appliance manufacturers, media and technology providers, mail order and e-tail companies and many more. This Industry Community focuses specifically on the issues and trends affecting the Retail & Consumer Goods sector.

Retail & Consumer Goods Discussion Board

Member Companies What are community members saying? Industry Champions

Abercrombie & Fitch

American Express

American Girl

Andersen Windows

BIC Corporation

Bissell Homecare

Black & Decker

Bosch Tools

Briggs & Stratton

Central Life Sciences

Cobra Electronics

Collections ETC


Entertainment Publications



Graco Children’s Products

Harcourt Education



Jarden Consumer Solutions

Jockey International

Kohl’s Department Stores

Lennox Industries

Levi Strauss & Co.

LVMH Watch & Jewelry USA


Macy’s Federated Dept. Stores

Marathon Petroleum Co.


Nebraska Furniture Mart

Neiman Marcus Direct


Onkyo USA

Oriental Trading Co.


Philips Consumer Lifestyle

Prestige Brands

Publisher’s Clearing House

Re/MAX International

Red Wing Shoes




TEAC America

The Hartz Mountain Corp.

The Kirby Co.

The Toro Co.

Tiffany & Co.

USA Today

VTECH Electronics

Wilton Industries

“My SOCAP membership has lead to my development as an executive and my being promoted in the company I currently work for... SOCAP membership is instant access to a vast resource pool of customer care experience. The conversations and relationships that are developed and maintained at SOCAP don’t happen anywhere else. I can literally pick up the phone or send an email to another member and get instant feedback. Conversely, I have been on the receiving end of a number of calls for assistance or direction relative to my customer care experiences in retail and my fellow SOCAP’rs always get high priority because of that relationship"

–  Iasha Rivers
Director, Consumer Affairs
Macy’s/Federated Department Stores

“When I have a specific issue that I want to improve, I reach out to peers for their advice… [SOCAP provides]
access to a strong network and relevant/timely information.”

–  Jason Rosser
Manager, Customer Services
Abercrombie & Fitch


"Being able to say you're a member of SOCAP just opens so many doors.  We did, for instance a huge benchmarking project years ago that was phenomenal because we had access to 10 companies that were SOCAP members that normally wouldn't have even talked to us... and we're still drawing from that data we collected."

–  Tom Asher 
Director, Costomer Care


Iasha Rivers
Director, Consumer Affairs
(Macy’s/Federated Department Stores)

Jason Rosser
Manager, Customer Services
(Abercrombie & Fitch)

Cheryl Holtzen
Director, Inbound Sales and Consumer Experience 
(Omaha Steaks)

Mike Neeson
Sr. Contact Services Manager
(Andersen Windows)



2013 Annual Conference: Save the Date!

SOCAP Online Courses

CRM Magazine Global Module

2011 CRM Issue 1