Connect with SOCAP

Connect With SOCAP
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SOCAP’s Consumer Packaged Goods Industry Community is home to customer care professionals from companies who manufacture, package and distribute a wide variety of consumer products from the food & beverage and household & personal care products sectors.

Click Here to view the CPG Discussion Board (SOCAP Members Only)

Member Companies What are community members saying? Industry Champions

ACH Food Companies, Inc.

Alberto Culver Company

Alta Resources

American Woodmark Corporation

Amphion Executive Safe & Security Corp.

Annie's Inc.

Aqua Filter Fresh, Inc.-TylerMountain Water

AVEDA Corporation

Bacardi USA, Inc.

Baptista's Bakery

Barilla America, Inc.

Bausch & Lomb

BayValley Foods

Beech-Nut Nutrition

Beiersdorf, Inc.

Bell-Carter Foods/Lindsay Olives

Birds Eye Foods, Inc.

Bite Sized Candy

Blistex Inc.

Blue Bunny (Well's Dairy, Inc.)

Bob Evans Farms, Inc.

Bumble Bee Foods, LLC

Bush Brothers & Company

Butterball, LLC

Cadbury North America

Campbell Soup Company

Cargill Meat Solutions

Caribou Coffee Company

Carlson Restaurants

Chattem, Inc.

Church & Dwight Co., Inc.

Church & Dwight Co., Inc.

Clif Bar & Company


Colgate-Palmolive Company

Colgate-Palmolive Company

Combe Incorporated

ConAgra Foods

Continental Mills, Inc.

Cott Beverages, USA Inc.

Coty Inc.

Coty, Inc.

Dairy Farmers of America, Inc.

Daisy Brand

Darden Restaurants Inc, Red Lobster

Darden Restaurants Inc. - Olive Garden

Deere & Company

Del Monte Foods


Diamond Foods

Dieticians of Canada

Dole Food Company

Domino Foods, Inc.

Dr. Pepper Snapple Group, Inc.

Driscoll Strawberry Associates, Inc.

Drug and Poison Information Center

Dunkin' Brands Inc.

E&J Gallo Winery

Earthbound Farm

Elmer's Products Inc.

Energizer Personal Care

Estee Lauder Companies

Faribault Foods, Inc.

Fedders HVACR

Federal Citizen Information Center

Fiorella's Jack Stack Barbecque

Flowers Foods

General Mills, Inc.

George Weston Bakeries,  Inc.

Ghirardelli Chocolate Company

Giant Eagle


Godiva Chocolatier

Guthy-Renker Corporation

Hain Celestial Group

Hannaford Bros. Co.

Heinz North America

Henkel Corporation

Herbalife International

Hickory Farms, Inc

Hormel Foods Corporation

Hostess Brands

International Dairy Queen, Inc.

Jack in the Box Inc.

Jarden Consumer Solutions

John Morrell & Co.

Johnson & Johnson

Johnson & Johnson

Johnsonville Sausage, LLC.

Just Born, Inc.

JVC Americas Corporation

Kao Brands Company

Kellogg Company

Kikkoman Sales USA, Inc.

Kimberly-Clark Corporation

Kings Super Markets, Inc.

Kozy Shack

Kraft Foods, Inc.

Land O'Lakes, Inc.

Lindt & Sprungli (USA) Inc.


Malt-O-Meal Company

Mann Packing Co., Inc.

Maple Leaf Foods

Mars Petcare

Mars Snackfood US

McCain Foods USA, Inc.

McCormick & Company, Inc.

McDonald's Corporation

McKee Foods Corporation

Merchants Distributors, Inc.



Molson Canada

My Brands Inc.

Nestle USA

Niagara Bottling, LLC

Ocean Beauty Seafoods, LLC

Ocean Spray Cranberries, Inc.

Ohio Bureau of Workers\' Compensation

Omaha Steaks

Partnership for Food Safety Education, Inc.

Pepperidge Farm, Inc.

PepsiCo Inc.

Perdue Farms, Inc.


Pinnacle Foods Group LLC

Pizza Hut, Inc.

Popeyes Chicken & Biscuits

Price Chopper Supermarkets

Pricewaterhouse Coopers

R. C. Bigelow, Inc.

Ralston Foods

Ready PAC Produce, Inc.

Reckitt Benckiser, Inc.

Reckitt Benckiser, Inc.

Regency Lighting

Revlon Consumer Products Corp.

Rich Products Corporation

Riviana Foods, Inc.

Sara Lee Corporation

Sargento Foods Inc.

Save Mart Supermarkets

SC Johnson, Inc. A Family Company

Sergeant's Pet Care Products, Inc.

Serta Mattress Company

Smart Balance

Springs Window Fashions, Inc.

Stonyfield Farm

Sun-Rype Products Ltd.


Target Corporation

The Clorox Company

The Dannon Company, Inc.

The Dial Corporation, a Henkel Company

The Hershey Company

The JM Smucker Company

The SBS Corporation

The Schwan Food Company

The Scott’s Company

The Scotts Company LLC

Tyson Foods, Inc.

Ultima Foods Inc.



United Industries, a subsidiary of Spectrum Brands

United States Postal Service


Vinfolio, Inc

Vitasoy USA, Inc.

Wakefern Food Corp.

Wal-Mart Stores, Inc.

Walsworth Publishing

WD-40 Company

Weight Watchers International, Inc.


WellPet LLC

Western Family Foods, Inc.

WhiteWave Foods

Wm. Wrigley Jr. Company 

Zotos International, Inc.

“The opportunities I have to talk with my peers in the food industry and my peers throughout other industries in the consumer affairs world [and] in the customer care world, has just been invaluable.  And, membership in the organization is more than just--I meet people or get a little information from them. I know these folks, they're friends of mine, I can reach out, I can talk to any of them anytime."
– Jeff Hagen
Director, Consumer Services
General Mills

“SOCAP membership has connected me with colleagues in the consumer care and servicing space that I might not have been easily able to tap into had I not been a member…The networking, idea sharing and access to expert opinions is invaluable as we navigate in this ever-growing and changing industry and firmly establish our role as the voice of the consumer.”
– Andrea McLean 
Executive Director, Global Consumer Servicing & Strategy
Estee Lauder Companies

"You have all these Consumer Packaged Goods companies so you get a chance to interact and talk with these people, see what's hot, the hot spots and trends that they're going through [are] the same thing as you are."
– Stephanie Burton
Consumer Relations Manager 
Perdue Farms

“One of the best values is being able to benchmark with my peers on our practices, systems and vendors that we use. “
 Ed Billmaier 
Senior Director, Relationship & Interactive Marketing
The Scotts Company 

“Its a great organization, a great way to meet other people in your industry and other verticals to learn and network." – Kim McMiller
Associate Director, Consumer Relations
Kraft Foods  “I haven’t come across any other organization that offers the breadth of information and the easy access to industry experts that SOCAP does.  From SOCAP research and publications, I have been able to benchmark my operation and results against service leaders. Through SOCAP conferences, webinars and publications, I am able to stay on top of trends in consumer needs, service approach and technology.”
– Céline Dumais 
Director, Consumer Care Center

"SOCAP is not a conference its a community. Its a community where we care about each other and we care about the consumers that we take care of... In the long run, we're here to learn from each other, we're here to steal with pride and we're here to put consumers first, and the only way to put consumers first is to learn from each other." – Linnea Johnson
Director, Consumer Services

"SOCAP has provided many contacts and learning opportunities throughout the years. I feel our Customer Care at Omaha Steaks is world class and my association in SOCAP has directly contributed to the high level of service... Contacts and educational information gained through SOCAP allowed our Customer Care Center to lead the way in Omaha Steaks' social media efforts. We have been engaging with consumers for over a year and I was confident in moving forward because of conversations I had with fellow SOCAP members." 
– Cheryl Holtzen
Director, Inbound Sales and Consumer Services
Omaha Steaks

Lynn Reilly-Hill
Director, Consumer Relations    
(Pinnacle Foods)  

Sharon Rickabaugh
Manager, Consumer Relations
(Continental Mills)

Patrice Fehl
Senior Manager Consumer Relations   
(The Hershey Company)


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