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“The opportunities I have to talk with my peers in the food industry and my peers throughout other industries in the consumer affairs world [and] in the customer care world, has just been invaluable. And, membership in the organization is more than just--I meet people or get a little information from them. I know these folks, they're friends of mine, I can reach out, I can talk to any of them anytime."
– Jeff Hagen
Director, Consumer Services
General Mills
“SOCAP membership has connected me with colleagues in the consumer care and servicing space that I might not have been easily able to tap into had I not been a member…The networking, idea sharing and access to expert opinions is invaluable as we navigate in this ever-growing and changing industry and firmly establish our role as the voice of the consumer.”
– Andrea McLean
Executive Director, Global Consumer Servicing & Strategy
Estee Lauder Companies
"You have all these Consumer Packaged Goods companies so you get a chance to interact and talk with these people, see what's hot, the hot spots and trends that they're going through [are] the same thing as you are."
– Stephanie Burton
Consumer Relations Manager
Perdue Farms
“One of the best values is being able to benchmark with my peers on our practices, systems and vendors that we use. “
– Ed Billmaier
Senior Director, Relationship & Interactive Marketing
The Scotts Company
“Its a great organization, a great way to meet other people in your industry and other verticals to learn and network." – Kim McMiller
Associate Director, Consumer Relations
Kraft Foods “I haven’t come across any other organization that offers the breadth of information and the easy access to industry experts that SOCAP does. From SOCAP research and publications, I have been able to benchmark my operation and results against service leaders. Through SOCAP conferences, webinars and publications, I am able to stay on top of trends in consumer needs, service approach and technology.”
– Céline Dumais
Director, Consumer Care Center
L’Oreal
"SOCAP is not a conference its a community. Its a community where we care about each other and we care about the consumers that we take care of... In the long run, we're here to learn from each other, we're here to steal with pride and we're here to put consumers first, and the only way to put consumers first is to learn from each other." – Linnea Johnson
Director, Consumer Services
Unilever
"SOCAP has provided many contacts and learning opportunities throughout the years. I feel our Customer Care at Omaha Steaks is world class and my association in SOCAP has directly contributed to the high level of service... Contacts and educational information gained through SOCAP allowed our Customer Care Center to lead the way in Omaha Steaks' social media efforts. We have been engaging with consumers for over a year and I was confident in moving forward because of conversations I had with fellow SOCAP members."
– Cheryl Holtzen
Director, Inbound Sales and Consumer Services
Omaha Steaks
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Ed Billmaier
Sr. Director, Relationship & Interactive Marketing, The Scotts Company, LLC
Sheila Sullivan
Director, Global Consumer Affairs, Coty, Inc.
Adam Oberweiser
Analysis Manager, The Clorox Company
Chip Horner
Worldwide Director, Global Consumer Affairs, The Colgate-Palmolive Company
Céline Dumais
Director, Consumer Care Center, L'Oreal
Andrea McLean
Executive Director, Consumer Care Center, Estee Lauder Companies
Elizabeth Tanis
Manager, Consumer Affairs, Sara Lee Corporation
Cheryl Holtzen
Director, Inbound Sales and Consumer Services, Omaha Steaks
Patrice Fehl
Senior Manager Consumer Relations, The Hershey Company
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