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LOOKING FOR STUDENTS FOR INTERNSHIPS OR EMPLOYMENT?
WANT TO GO BACK TO SCHOOL?
SOCAP International has compiled a list of colleges and universities that offer programs that prepare students for careers in contact centers. Whether you are looking for students to employ or thinking of going back to school yourself, this list will be an invaluable resource and will make your search effortless. Here, we have gathered all the information in one place for easy access. This resource identifies both undergraduate and graduate programs that may be of interest for career enhancement or for getting the right level of education for the position.
Customer Contact Centers are an area of increasing importance in business. The primary responsibility of contact center professionals is to champion the consumer's viewpoint to their employing organization and to convey information about the organization's products and services to the consumer. Students in these programs develop the ability to analyze issues from the perspectives of consumers, business and government and learn how to communicate these issues to management.
This information can be used to learn about programs in higher education in order to hire new staff, and to send staff for further training. It is hoped that the report will assist in identification of programs in your vicinity, so you can consider development of a mentoring or consulting relationship. If there are other programs or institutions that are not included in the list, please contact SOCAP International so that they can be added.
The following colleges and universities were identified to have programs/degrees for contact center preparation:
University of Alabama
University of Arizona
Auburn University
California State University, Long Beach
California State University, Northridge
California State University, Sacramento
Colorado State University
Cornell University
University of Delaware
University of Georgia
University of Guelph, Canada
University of Houston
University of Illinois
Louisiana Tech University
University of Missouri, Columbia
Montclair State University
The Ohio State University
Purdue University
South Dakota State University
Syracuse University
University of Utah
University of Vermont
Virginia Polytechnic and State University
University of Wisconsin, Madison
University of Wisconsin, Stout
Please Note: The courses listed for each program are representative of the academic programs we examined. The list does not contain every required course or elective. The intent is to provide an overview of the consumer content of the programs.
UNIVERSITY OF ALABAMA
College of Human Environmental Sciences
Department of Consumer Sciences - Consumer Affairs Concentration
Faculty Contact: Milla Boschung - mboschun@ches.ua.edu
Tuscaloosa, Alabama (205) 348-6150 (FAX 3789)
Undergraduate Degree: Bachelor of Science
Graduate Degree: Master's of Science
Representative Courses: Introduction to Personal Financial Planning; Consumer Protection; Microcomputers in Consumer Services; Introduction to Computer Systems; Principles of Economics (Micro & Macro); Introduction to Media Writing; Introduction to Speech Communications or Voice and Diction; Statistical Methods; Consumer Economics; Public Policy; Individual & Family Resource Planning; Consumer Communications; Consumer Behavior; Introduction to Public Policy; Marketing Research; Consumer Conflict; Family and Consumer Law.
UNIVERSITY OF ARIZONA
School of Family and Consumer Sciences - Retailing and Consumer Sciences
Faculty Contact: Mary Ann Eastlick - eastlick@u.arizona.edu
Tucson, Arizona (602) 621-1295 (FAX 3209)
Undergraduate Degree: Bachelor of Science in Retailing and Consumer Sciences
Graduate Degree: Master's of Science and Ph.D.
Representative Courses: Visual Merchandising and Store Design; Merchandising Planning and Control; Retail Advertising and Promotion; Product Development and Brand Strategies; Consumer Problems; Consumer Protection; Consumer Concepts and Theory; Consumer Economics; Global Retailing; Marketing Strategy; Interactive and Nonstore Retailing; E-Commerce Technology; Services Retailing; Business Policy.
AUBURN UNIVERSITY
College of Human Sciences - Department of Consumer Affairs
Faculty Contact: Carol Warfield - cwarfield@auburn.edu
Auburn, Alabama (334) 844-4790 (FAX 3749)
Undergraduate Degree: Bachelor of Science
Graduate Degree: Master's of Science
Representative Courses: Research Methods in Consumer and Textile Sciences; World Production and Trade; Consumer Preferences for Fashion Products; Apparel Merchandising and Retail Management; Supervised Teaching in Consumer Affairs Study; Travel in Consumer Affairs.
CALIFORNIA STATE UNIVERSITY, LONG BEACH
College of Health and Human Services - Consumer Affairs Program
Faculty Contact: Wendy Reiboldt - reiboldt@csulb.edu
Long Beach, California (562) 985-8250 (FAX 4414)
Undergraduate Degree: Bachelor of Arts in Consumer Affairs
Graduate Degree: Master's of Arts
Representative Courses: Consumer in the Legal and Economic Framework; Family & Consumer Resource Management; Personal and Family Financial Management; Consumer Problems; Consumer Technology; Personal Finance for the Aging; Housing Policies: Public and Private; International Housing; Personal Financial Planning Analysis; Family Financial Problems; Contemporary Issues in Consumer Affairs; Consumer Protection; Economics (Macro & Micro); Elementary Financial Accounting; Marketing; Consumer Behavior; Teaching and Learning Strategies in FCS; Themes and Issues in FCS.
CALIFORNIA STATE UNIVERSITY, NORTHRIDGE
Family and Environmental Sciences - Consumer Affairs Program
Faculty Contact: Allen Martin - allen.martin@csun.edu
Northridge, California (818) 677-7252
Undergraduate Degree: Bachelor of Science in Consumer Affairs.
Graduate Degree: Master's of Sciences in Family and Consumer Sciences
Representative Courses: Individual and Family Development; Management for Modern Living; Family Economics; Consumer Issues and Problems; Computer Applications; Family Resource Management; Consumer Advocacy and Education; Advanced Topics in Consumer Affairs; Consumer Resource Center Internship; Business Law; Economic Principles and Problems; Introduction to Marketing Management; Consumer Behavior; Analysis of Communications for Business.
CALIFORNIA STATE UNIVERSITY, SACRAMENTO
College of Social Sciences and Interdisciplinary Studies - Consumer Studies
Faculty Contact: Jan Andersen - jan.andersen@csus.edu
Sacramento, California (916) 278-6414 (FAX 7520)
Undergraduate Degree: Bachelor of Arts
Representative Courses: Family Issues; Professional Development in Family and Consumer Sciences; Social Research; Family Finance; Communication and Education in Consumer Sciences; Conflict Resolution; Legal Environment of Management; Consumer Technologies and Environments; Consumer Issues; Consumer Policy; Social Psychology.
COLORADO STATE UNIVERSITY
College of Applied Human Sciences - Department of Consumer and Family Studies
Faculty Contact: Carole Makela - carole.makela@colostate.edu
Fort Collins, Colorado (970) 491-6331
Undergraduate Degree: Bachelor of Science in Consumer and Family Studies
Graduate Degree: Master's of Science
Representative Courses: Introduction to Consumer and Family Studies; Individual and Family Development; Business Computing Concepts and Applications; Consumers in the Marketplace; Personal and Family Finance; Personal & Family Decision Making; Consumer Issues; Problem Solving & Research in Consumer Studies; Families & Legal Environment.
CORNELL UNIVERSITY
College of Human Ecology - Department of Policy Analysis and Management
Faculty Contact: Rosemary Avery - rja7@cornell.edu
Ithaca, New York (607) 255-2578 (FAX 0799)
Undergraduate Degree: Bachelor of Science
Graduate Degree: Ph.D.
Representative Courses: Introduction to Economics (Micro and Macro); Intermediate Microeconomics; Family Resource Management; Consumers in the Market (I & II); Housing and Society; Personal Financial Management; Economics of Family Policy; Economics Of Consumer Policy; Economics of Consumer Law and Protection; Business Law.
UNIVERSITY OF DELAWARE
College of Human Services, Education and Public Policy - Department of Consumer Studies
Faculty Contact: Patricia Brinley - pbrinley@udel.edu
Newark, Delaware (302) 831-8714 (FAX 6081)
Undergraduate Degree: Bachelor of Science
Graduate Degree: Ph.D.
Representative Courses: Introduction to Economics (Micro and Macro); General Psychology; Consumer Economics; Leadership, Integrity and Change; The Consumer Movement; Customer Service and Consumer Voice; Retail Design and Consumer Behavior; Consumer, Health & Medical Care; Consumer Financial Management; Consumer Policy Analysis; Consumer and the Environment; Controversial Issues in Consumer and Family Behavior; Consumer Welfare & Employee Benefits; Buyer Behavior; Introduction to Marketing; Management & Organizational Behavior.
UNIVERSITY OF GEORGIA
College of Family and Consumer Sciences - Department of Housing and Consumer Economics
Faculty Contacts: Consumer Journalism: Julia Marlow - jmarlowe@fcs.uga.edu
Consumer Economics: Brenda Cude - bcude@fcs.uga.edu
Athens, Georgia (706) 542-4857 or (706) 542-4851 (FAX 4397)
Undergraduate Degree: Bachelor of Science in Family and Consumer Sciences
Graduate Degree: Master's Of Sciences and Ph.D.
Representative Courses: Family Economic Environment; Principles of Economics (Micro and Macro); Consumer Decisions: Home & Market; Introduction to FACS; Family Financial Management; Family Demographics and Policy; Law of Mass Communication; Consumer and Organizational Buyer Behavior; International Marketing; Principles of Marketing; Advertising and Consumer Research.
UNIVERSITY OF GUELPH
College of Social and Applied Human Sciences - Department of Consumer Studies
Faculty Contact: Marjorie Wall - mwall@uoguelph.ca
Guelph, Ontario, Canada (519) 824-4120 x2416 (FAX (519) 823-1964)
Undergraduate Degree: Bachelor's
Graduate Degree: Master's
Representative Courses: Marketing; Marketing Strategy; International Marketing; Technology and the Consumer; Microeconomics; Macroeconomics; Consumer Information Processes; Advertising Management; Quality Management; Distribution Systems Retail Management; Household Economic Behavior; Applied Statistics; Fundamentals of Consumer Behavior; Consumer Decision Processes; Consumer, Business, and Government Relations; Business and Consumer Law; Consumer Studies Seminar; Topics in Consumer Studies.
UNIVERSITY OF HOUSTON
College of Technology - Department of Human Development and Consumer Sciences
Faculty Contact: Barbara Stewart - bstewart@uh.edu
Houston, Texas (703) 743-4119 (FAX 4033)
Undergraduate Degree: Bachelor of Science in Consumer Science and Merchandising
Representative Courses: Family Ecosystems; Computer Applications in Technology; Research Concepts in Human Development and Consumer Sciences; Consumer Science; Merchandising Systems; Internship; Distribution Technology; Occupational and Personal Apparel Production; Consumer Textiles; Consumer Product Analysis; Visual Merchandising; Economics; Apparel Analysis; Textile Structure and Design; Business Law; Organizational Decisions in Technology; Industrial/Consumer Sales; Technical Communications; Communication Strategies for Merchandising and Industrial Distribution.
UNIVERSITY OF ILLINOIS
Department of Agriculture and Consumer Economics - Consumer and Textile Marketing
Faculty Contact: Michelle A. Morganosky - morganos@uiuc.edu
Urbana, Illinois (217) 333-0737 (FAX 5538)
Undergraduate Degree: Bachelor of Science in Consumer and Textile Marketing
Graduate Degree: Master's of Science and Ph.D.
Representative Courses: Consumer Issues is Textile Marketing; Retail Market Analysis; Marketing and Public Policy; Principles of Marketing; Management and Organizational Behavior; Principles of Retailing; Consumers in the Marketplace; Legal Environment of Business; Consumer Economics; Marketing Research; Buyer Behavior; Social and Cultural Foundations of mass Media; Social Movements; Attitude Theory and Change; Social Statistics; Pricing Policies.
LOUISIANA TECH UNIVERSITY
College of Applied and Natural Sciences - Department of Human Ecology
Faculty Contact: Linda Sivils - Sivils@hec.latech.edu
Ruston, Louisiana (318) 257-2404
Undergraduate Degree: Bachelor of Arts in Consumer Affairs and Merchandising
Graduate Degree: Master's of Science
Representative Courses: Merchandising & Consumer Studies; Professional Career Orientation; Internet for Personal and Family Management; Individual and Family Management; Business Law; Buying; Consumer Issues; Families as Consumers; Media Planning and Promotion; Consumer Decision Making; Consumer Relations; Consumer Motivations; Family and Consumer Economic Issues; Current Trends in Consumer Decision Making; Consumer Needs of the Older Population.
UNIVERSITY OF MISSOURI
College of Human Environmental Sciences - Department of Consumer and Family Economics
Faculty Contact: Deanna Sharpe - sharped@Missouri.edu
Columbia, Missouri (573) 882-9652
Undergraduate Degree: Bachelor of Science in Consumer and Family Economics (with majors in consumer affairs and personal financial management services)
Graduate Degree: Master's of Science and Ph.D.
Representative Courses: Personal and Family Management; Personal and Family Finance; The Consumer in our Society; Community Agencies and Volunteerism; Family Ecology; Consumer and Household Economics; Introduction to Consumer Affairs; Effective Consumer Decision Making; Consumer Protection and Policy Issues; Fundamentals of Management; Introduction to Business Law; Principles of Marketing; Consumer Behavior; Statistics; Introduction to Microcomputers; Theory of the Firm.
MONTCLAIR STATE UNIVERSITY
Department of Human Ecology - Consumer Affairs
Faculty Contact: Anita Subramaniam - subramania@mail.montclair.edu
Montclair, New Jersey (973) 655-7491
Undergraduate Degree: Bachelor of Science
Representative Courses: Individual and Family Development; Introduction to Research; Individual Management; Consumers in the Market; Consumer Action; Family Management; Introduction to Marketing; Ethics; Psychology; Economics (Macro and Micro).
THE OHIO STATE UNIVERSITY
College of Human Ecology - Department of Consumer and Textile Management
Faculty Contact: Loren Geistfeld - geistfeld.1@osu.edu
Columbus, Ohio (614) 292-4582 (FAX 7356)
Undergraduate Degree: Bachelor of Science
Graduate Degrees: Master's of Science and Ph.D.
Representative Courses: Foundations of Management; Consumer Housing Problems; Family Business; Introduction to Service and Community Leadership; Social Problems; Individual Needs/Societal Responses; Marketing; Legal Environment for Business; Consumer Decision Making; Quantitative Problems in Consumer Affairs; Solving Consumer Problems; Consumer Problems; Consumer Financial Management; Contemporary American Society; Family Financial Management.
PURDUE UNIVERSITY
School of Consumer and Family Sciences - Department of Consumer Sciences and Retailing
Faculty Contact: Richard Widdows - rwiddows@purdue.edu
West Lafayette, Indiana (765) 494-8296 (FAX 0869)
Undergraduate Degree: Bachelor of Science in Consumer Behavior
Graduate Degree: Master's of Science and Ph.D.
Representative Courses: Introduction to CSR; Introduction to Business; Family Business; Introduction to Retailing Management; Customer Relations Management; Leadership Strategies; Sales and Sales Management; Product Development; Consumer Behavior; Cross-Cultural Marketing; Personal Finance; Economic Analysis of Decision Making; Retail Strategy; Computerization in Retailing; Promotional Strategies; Consumer Investment and Savings Decisions; Consumer Law.
SOUTH DAKOTA STATE UNIVERSITY
College of Family and Consumer Sciences - Department of Human Development, Consumer and Family Sciences
Faculty Contact: Bernadine Enevoldsen - Bernadine_Enevoldsen@sdstate.edu
Brookings, South Dakota (605) 688-4328 (FAX 4888)
Undergraduate Degree: Bachelor of Science in Consumer Affairs
Representative Courses: Foundations of Human Behavior; Introduction to Economics (Micro and Marco); Retail Fundamentals; Introduction to Consumer Studies; Consumer Market Strategies; Advertising Principles; Introduction to the Legal System; Marketing and Society; Consumers and the Market; Consumer Law; E-tailing Consumer Perspectives; Consumer Education.
SYRACUSE UNIVERSITY
College of Visual and Performing Arts - Department of Retail Management and Consumer Studies
Faculty Contact: Linda Cushman - lmcushma@syr.edu
Syracuse, New York (315) 443-2034
Undergraduate Degree: Bachelor of Science in Consumer Studies
Graduate Degree: Master's of Science
Representative Courses: Foundations of Human Behavior; Introduction to Economics (Micro and Marco); Retail Fundamentals; Introduction to Consumer Studies; Consumer Market Strategies; Advertising Principles; Introduction to the Legal System; Marketing and Society; Consumers and the Market; Consumer Law; E-tailing Consumer Perspectives; Consumer Education.
UNIVERSITY OF UTAH
College of Social and Behavioral Science - Family and Consumer Studies
Faculty Contact: Robert Mayer - robert.mayer@fcs.utah.edu
Salt Lake City, Utah (801) 581-5771 (FAX 5156)
Undergraduate Degree: Bachelor of Science
Graduate Degree: Master's of Science
Representative Courses: Research Methods; Introduction to Consumer Policy; Family Economic Issues; Consumer & Community Policy; Consumer Protection; Consumer and Community Finance; Consumer and Family Finance; Families, Consumers and Health; International Consumer Policy; Environment and Behavior; Consumers, Markets and Government; The American Family.
UNIVERSITY OF VERMONT
College of Agriculture and Life Sciences - Community Development in Applied Economics
Faculty Contact: Jane Kolodinsky - Jane.Kolodinsky@uvm.edu
Burlington, VT (802) 656-4616
Undergraduate Degree: Bachelor of Science with a minor in Consumer Affairs
Representative Courses: Consumers, Markets and Public Policy; Consumer Motivation; The Consumer and Advertising; Consumer Research Methods; Consumer Economics; Consumer Law and Policy; Personal and Family Finance; Consumer Assistance Program.
VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY
College of Human Sciences and Education - Department of Apparel, Housing, and Resource Management
Faculty Contact: Ruth Lytton - rlytton@vt.edu
Blacksburg, Virginia (540) 231-6678 (FAX 3250)
Undergraduate Degree: Bachelor of Science in Consumer Studies or Family Financial Management
Graduate Degree: Master's of Science and Ph.D.
Representative Courses: Principles of Economics; Design Appreciation; Resource Management for Individuals and Family; Family Financial Management; Consumer Rights; Advanced Resource Management; Debtor-Creditor Relationships; Consumer Protection; Professionalism in Consumer Affairs; Introduction to Business Info Systems; Technical Writing; Human Development II; Management Theory & Leadership Practice; Marketing Management; Statistics for the Social Sciences.
UNIVERSITY OF WISCONSIN - MADISON
School of Human Ecology - Department of Consumer Science
Faculty Contact: Robin Douthitt - douthitt@macc.wisc.edu
Madison, Wisconsin (608) 262-9770 (FAX 5335)
Undergraduate Degree: Bachelor of Science in Consumer Affairs
Graduate Degree: Master's of Science and Ph.D.
Representative Courses: Consumer Finance; Mediation: A Mechanism for Serving the Consumer; History of the Consumer Movement; Consumer and the Market; Consumer Information; Seminar in Consumer Science; Consumer Behavior; Consumer Spending and Saving; Health Care Issues; Family Economics & Public Policy; Poverty, Gender, and Livelihoods; Family and Consumer News Writing; Psychology of Communication; Family and Consumer Feature Writing; Consumer Investigative Reporting; Business Law; Ethics in Business; Marketing Management.
UNIVERSITY OF WISCONSIN - STOUT
College of Human Development - Family and Consumer Sciences
Faculty Contact: Diane Klemme - klemmed@uwstout.edu
Stout, Wisconsin (715) 232-2546
Undergraduate Degree: Bachelor of Science in Consumer Affairs
Graduate Degree: Master's of Science
Representative Courses: Consumer Economics; Family Resource Management Presentation Strategies in FCSE; Family Finance; Marketing Research; Business Writing; Principles of Advertising; Personal and Professional Ethics; Principles of Marketing; Consumer Protection; Consumer Psychology; Consumer Affairs Field Experience; Public Relations; Consumer Credit; Consumer Aspects of Insurance; Organizational Leadership.
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