Mark your calendars for SOCAP's 2013 Annual Conference!
Join SOCAP International and hundreds of customer relationship experts at our 2013 Annual Conference, October 27-30, at the Westin Kierland in Scottsdale, AZ. The 2013 Annual Conference will feature outstanding keynote speakers, Spotlight Sessions featuring groundbreaking research and trends, interactive breakout sessions and unlimited networking with customer care leaders from more than 100 industry brands.
SOCAP International is collecting breakout proposals until May 31. Get more information and submit a proposal today!
This year’s Annual Conference will provide an innovative and comprehensive program based on the following core focus: Roadmap to the Future: People, Innovation and Information. The Annual Conference will address the future of customer engagement and the impact that innovation, information and people will have on the customer experience. The conference will examine personalization of the customer experience, not just service, and how companies can leverage information, technology and other tools to deliver better, more customized experiences for consumers.
The 2013 Annual Conference will also include programming on the following key topics:
Contact Center Operations
Big Data, A Deeper Dive
Emerging Technologies and Social Customer Care
Globalization and Customer Care
At the Annual Conference, SOCAP will once again host its 2013 Automotive Summit (October 30-31), which brings together major automotive brands such as GM, Ford, Chrysler, Nissan, Honda and others to network and discuss customer care in the auto industry.
Additionally, the Annual Conference will include SOCAP’s Golf Tournament along PLUS special post-conference sessions to complete your conference experience.
Registration opening soon!
Take a look back at the 2012 Annual Conference to see: