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What Our Members Are Saying...

See & Hear what SOCAP Members are Saying!

Sue Holden, Seventh Generation

Natalie Johnson, Coca-Cola

Helen Horsham-Bertels, Starwood Hotels & Resorts
Sharon Rogers, Midco Connections

Cheryl Holtzen, Omaha Steaks
Tom Asher, SunRunHome


"SOCAP has been an outstanding professional resource for me. The web site, along with SOCAP studies and publications have helped to shape my thinking, goals and attitudes about consumer care. Through SOCAP, I've learned about technological tools to support customer care and gathered benchmark information to help set standards for my organization. The membership is a diverse group of individuals, many with similar goals and objectives. Through the common connection of SOCAP, I have expanded my skill and knowledge base and established great friendships and associations that have enriched my professional and personal life."-- Cathy Dial, PepsiCo

"In the short time that I have been a SOCAP member, I have benefited from great opportunities to network and develop important business relationships with fellow customer care professionals around the world. SOCAP events have been relevant to my profession, the website is a wonderful resource of information and CRM Magazine keeps me on the cutting edge and in the know! SOCAP has proven to be an invaluable investment for both my company and me." -- Iasha Rivers, Macy’s/ Federated Department Stores


"Nothing compares to SOCAP.  As a member, I have great opportunities to network and develop business relationships with literally hundreds of customer care professionals around the world, while also having some fun.  The uniquely welcoming essence of SOCAP members provides an indispensable link to their knowledge and experience. Regardless of the challenge, I know best practices, quick benchmarking and actionable solutions are just a phone call or email away. " -- Sheila Sullivan, Coty, Inc. 


 "SOCAP is the single most important association that my company belongs to. Ninety percent of our client companies are represented at SOCAP conferences and most of those representatives are direct clients. SOCAP members are consumer affairs professionals who have direct contact with quality assurance, sales, marketing, risk management, brand managers, legal and executive management. They are also key decision makers who are shaping the future of consumer services." -- Brian Giannini, Network Direct


"SOCAP provides a great opportunity to learn and share industry best practices as well as network with other colleagues. I've tapped into these resources which include the CRM magazine, the website and peers within the industry, on numerous occasions for benchmarking and gaining insight on Personal Care and Cosmetics industry trends."
-- Michael Boudreau, Eli Lilly & Company



"SOCAP members are an excellent resource for new as well as tenured Consumer Relations professionals willing to share best practices and their experiences in this important field."-- Donna Carr, Global Consumer Relations Director, Reckitt Benckiser




2013 Annual Conference: Save the Date!

SOCAP Online Courses

CRM Magazine Global Module

2011 CRM Issue 1