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Chair
Linnea Johnson
Global CEC Senior Director
Unilever
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Chair Elect
Kim McMiller
Associate Director, Consumer Relations
Kraft Foods
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Secretary
Celine Dumais
Vice President
L'Oreal USA |
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Treasurer
Marie Shubin
Director, Global Consumer Relations
E&J Gallo Winery |
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Past Chair
Cheryl Duwve
Vice President, Customer Support
Roche Diagnostics |
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President and CEO
Matthew D'Uva, CAE
President & CEO
SOCAP International |
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Director
Lorraine Avery
Senior Vice President & Director of Customer Services
Associated Bank |
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Director
Michael Biondo
Vice President, Customer Operations
Clear Channel Radio |
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Director
Mike Boudreau
Manager, Workforce & Information Management
Eli Lilly & Co. |
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Director
Frank Eliason
Senior Vice President, Social Media
Citibank |
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Director
Patrice Fehl
Senior Manager, Consumer Relations
The Hershey Company |
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Director
Mark Hamilton
Vice President, Business Development
Inktel Direct |
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Director
Helen Horsham-Bertels
Director, Consumer Affairs
Starwood Hotels & Resorts
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Director
Chris Irving
Assistant Vice President, Consumer, Government & Legal Affairs
Publishers Clearing House |
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Director
Jeanne Jones
Director, Consumer Affairs
ConAgra Foods |
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Director
Rosemary O'Malley
Manager, Consumer Affairs
Ford Motor Company |
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Director
Iasha Rivers
Director, External Affairs
Macy's / Federated Department Stores |
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Director
Jason Rosser
Manager, eCommerce Contact Center Operations and Consumer Services
Abercrombie & Fitch |
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Director
Matt Sanders
Assistant Director of Operations
Hyatt Hotels & Resorts |
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Director
Thomas Siebert
Senior Director of Customer Service
Expedia
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Director
Chris Wallace
Vice President of Sales
24-7 Intouch |
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Special Advisor
Melanie Neumann
Leavitt Partners |