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2014 Board of Directors

Chair
Kim McMiller
Associate Director, Consumer Relations
Kraft Foods, Inc.

 

Chair Elect
Marie Shubin
Director, Global Consumer Relations
E&J Gallo Winery

         

Secretary
Céline Dumais
Vice President, Consumer Affairs
L'Oréal USA

 

Treasurer
Helen Horsham-Bertels
Senior Director, Consumer Affairs
Starwood Hotels & Resorts

         
  Immediate Past Chair
Linnea Johnson

Global CEC Senior Director, Consumer Services
Unilever
    President and CEO
Matthew D'Uva, CAE

President & CEO
SOCAP International
         
  Director
Lorraine Avery

Senior Vice President & Director of Contact Center Operations
Associated Bank

  Director
Andy Begnoche

Director, Operations
HOLDCOM
         
Director
Edward Billmaier

Director of Consumer Relations
Pier 1 Imports
    Director
Mike Boudreau

Manager, Workforce & Information Management

Eli Lilly & Company
         
Director
Patrice Fehl
Senior Manager, Global Consumer Relations and Global Inside Sales
The Hershey Company
    Director
Chris Irving
Assistant Vice President, Consumer, Government & Legal Affairs
Publishers Clearing House
         

Director
Sandy Jewell

Director, Consumer Services
Jarden Consumer Solutions

  Director
Jeanne Jones
Director, Consumer Affairs
ConAgra Foods 
         
Director
Andrea McLean

Executive Director, Global Consumer Listening and Issues Management
Estée Lauder Companies

    Director
Jim Moloney
General Director, Customer & Relationship Services (CARS)
General Motors Company
         
 

Director
Jason Rosser
Head, Customer Service Operations
JackThreads

  Director
Matt Sanders
Assistant Director of Operations
Hyatt Hotels & Resorts
         
  Director
Thomas Siebert

Customer Care Executive
   


Director
Chris Wallace

Vice President, Dedicated Solutions
24-7 Intouch

         
         

 

 

 

2013 Annual Conference: Save the Date!

SOCAP Online Courses

CRM Magazine Global Module

2011 CRM Issue 1