SOCAP International: Customer Relationship Experts
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Take a vertical leap at SOCAP's 2014 Symposium, April 27-30 in Charlotte, North Carolina, where this year's Symposium will sizzle with hot topics and a unique focus on industry-specific customer care issues.  

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NEW ONLINE COURSE
Module V: Managing Teams and Agent Performance - Now Available
New SOCAP Online Course Module V: Managing Teams and Agent Performance is now available. Supervisors and Team Leaders will learn about: Identifying Identifying Objective Measurements, When to Evaluate Performance, Frequency of Reviews, and Agent vs. Team Performance

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2014 DATA REPORTING WORKSHOP
Registration Now Open
Hosted by SOCAP's Consumer Packaged Goods (CPG) Community, the Data Reporting Workshop, June 10-11, 2014 in Chicago, IL, is the must-attend event for customer care professionals from all industry segments who collect, interpret, analyze and report data.

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2014 WEBINAR SERIES
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SOCAP’s Webinar Series delivers industry-leading education featuring prominent speakers and subject matter experts on the hottest topics facing customer care today. Register now for a webinar and get the information you need to stay abreast of emerging trends, key issues and the latest technologies.

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