SOCAP International

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White Papers

A Seat at the Table: The Role of Customer Care in Social Media Success

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SOCAP members do...

Data Analysis

Did you know that customer care drives 41% of the demand for big data solutions (Global Enterprise Big Data Trends: 2013” study)? Learn how to use your company’s data to help you make better decisions about your customers and their needs.

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SOCAP members do...

Customer Engagement

With a wealth of information available online and through mobile devices, customer expectations are changing. Companies need effective strategies in place to respond and engage with their customers. SOCAP offers best practices, knowledge and resources.

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